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Business performance measurement systems are important to every firm, but offer difficult implementation challenges. This book compares five approaches for implementation, including the Balanced Scorecard, and offers twelve uses of performance measurement to increase the usefulness of performance measurement in your organization. This book acts as a practical guide to proven change management best practices in performance measurement and the business performance measurement system itself. It will move your organization beyond elementary levels of performance measurement into a more complex, systems approach. If you have been struggling with your performance measures and your business performance measurement system, this is the guide for you!
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