ISO 9000 Handbook
ISO 9000 Certification is important to your firm! Written by Marcelo Espinosa, RAB Certified QMS, this step-by-step handbook discusses the new process improvement orientation needed for ISO 9000 certification. Process orientation offers one of the biggest improvement opportunities in developing quality systems today, just as it did in the days of Total Quality Management. It represents a trend in the way businesses are managed, which helps them think in terms of integrated processes rather than an integration of departments and functional units. The disadvantage of managing ISO 9000 by departmental division is that it may cause countless problems related to standardization, communication, coordination, resources and goal accomplishment, which could negatively affect the organization's performance while defeating the purpose of the quality system implementation.

The ISO 9000 handbook discusses developing Quality Systems and the Process Improvement approach. It covers the documentation levels needed, the ISO 9000 audit purpose and the content of the ISO 9000 audit in an attempt to assist organizations in preparing for a successful conclusion – your firm’s ISO 9000 certification.

This handbook offers you first hand knowledge that will ensure a successful conclusion to your certification effort.

Making Measurement Work Book
Business performance measurement systems are important to every firm, but offer difficult implementation challenges. This book compares five approaches for implementation, including the Balanced Scorecard, and offers twelve uses of performance measurement to increase the usefulness of performance measurement in your organization. This book acts as a practical guide to proven change management best practices in performance measurement and the business performance measurement system itself. It will move your organization beyond elementary levels of performance measurement into a more complex, systems approach. If you have been struggling with your performance measures and your business performance measurement system, this is the guide for you!

Process Improvement Toolkit
Does your organization need a proven method for process improvement? Does your business process reengineering justification need more structure to be convincing? This toolkit is a step-by-step guide to the AIMS method, which has resulted in streamlined, effective work processes and more satisfied employees in many firms over the past decade. The Center’s change management best practices support the methodology and customers have realized long-term benefits from AIMS.

AIMS stands for assess, improve, measure and sustain – that last phase of the methodology the one that many organization fail to address. Some key topics addressed include:
- Defining and mapping the current process
- Analyzing current vs. desired performance
- Benchmarking for improved future states
- Building the case for change
- Implementing the improvement
- Measuring and sustaining the results

Improve your approach to process improvement and revitalize your organization’s energy for and commitment to change. Use this toolkit as a training and development tool with your teams (or yourself!) and see the results you can get!

Quick Start Knowledge Management System ™ Toolkit
Knowledge management systems abound, but does your knowledge management system address the need to transfer the ‘know-how’ of your retiring workforce? The Quick Start Knowledge Management System ™ is designed specifically to transfer the knowledge gaps occurring in your workforce when people are leaving who have mission-critical knowledge. This all-in-one toolkit helps you know what action to take in terms of selecting the key people with the intellectual capital you need to retain, gives you the tools to capture and transfer that knowledge and then measure the results – all within a one year timeframe!

Don’t let your firm lose the knowledge it needs and don’t let them think that knowledge management is a complex system. Use the toolkit to narrow the scope to your critical few “gurus” so that they leave a legacy instead of just leave!

Strategic Planning Handbook
The Strategic Planning handbook offers the reader a step-by-step guide to a simple, but powerful model of strategic planning. If you need to know how to write a mission statement or are developing strategic vision and goals, or just want to compare your strategic goals to best practice, this is the handbook for you! The handbook also shows you how to effectively integrate performance measurement with strategic planning!

The handbook is the result of a collaboration of many people who benchmarked a wide variety of models and processes with Carla Carter, the principal of the Center for Change Excellence. In this benchmarking work, the clear decision to add performance measures to the core elements of strategic planning was made. Thus, the comprehensiveness of this model is beyond dispute.

The handbook takes you on a journey looking from the outside world into the walls of your organization and provides you will the skills you will need to develop inspiring vision statements, clear mission statements, and lofty strategic goals. From there, the hard work of building specific actions and monitoring them is addressed. Finally, methods for establishing performance measures and targets for progress are described.

If you were looking for the guide that helps you ensure strategic planning success, this is it!