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ISO 9000 Certification is important to your firm! Written by Marcelo Espinosa, RAB Certified QMS, this step-by-step handbook discusses the new process improvement orientation needed for ISO 9000 certification. Process orientation offers one of the biggest improvement opportunities in developing quality systems today, just as it did in the days of Total Quality Management. It represents a trend in the way businesses are managed, which helps them think in terms of integrated processes rather than an integration of departments and functional units. The disadvantage of managing ISO 9000 by departmental division is that it may cause countless problems related to standardization, communication, coordination, resources and goal accomplishment, which could negatively affect the organization's performance while defeating the purpose of the quality system implementation.
The ISO 9000 handbook discusses developing Quality Systems and the Process Improvement approach. It covers the documentation levels needed, the ISO 9000 audit purpose and the content of the ISO 9000 audit in an attempt to assist organizations in preparing for a successful conclusion – your firm’s ISO 9000 certification.
This handbook offers you first hand knowledge that will ensure a successful conclusion to your certification effort.
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